1. Informal Resolution:
We encourage clients to first address any
concerns directly with the agent or representative involved. Many issues
can be resolved quickly through open communication and we aim to
address any misunderstandings or dissatisfaction as swiftly as possible.
2. Submitting a Formal Complaint:
If
you are not satisfied with the initial response, you can submit a
formal complaint in writing. Please include the following details in
your complaint:
Your full name and contact details
Details of the complaint, including dates, times, and the nature of your concern
The name of the agent or representative involved
Any relevant documents or correspondence
Submit your complaint to:
Email: barbados@fineandcountry.com
Subject: Formal Complaint - [Your Name]
3. Acknowledgement of Your Complaint:
Once
we receive your formal complaint, we will acknowledge it within 5
working days. Our aim is to provide a detailed response within 15
working days, outlining the steps we are taking to resolve the issue.
4. We Value Your Feedback:
Your
feedback helps us improve our services. Regardless of the outcome, we
take every complaint seriously and use your input to enhance the way we
serve our clients. We appreciate the opportunity to address any concerns
and to ensure a positive experience for you with Fine & Country
Barbados & St Lucia.
Contact Us:
For further questions or
assistance regarding our complaints procedure, please reach out to our
support team at +1 246 266 2323 or email us at
barbados@fineandcountry.com.